Refund & Dispute Policy

When you pay the flat $75, you're buying one written second opinion on one project in one trade (whole-home renovations and new builds are out of scope). A licensed, approved contractor claims your request and delivers a structured written opinion within 48 hours of the claim: what the job actually involves (scope), what to watch for in quotes and plans (red flags), what the work should reasonably cost (fair price range), and what to do before signing anything (next steps). You also get to message the contractor with follow-up questions about that opinion.

If no opinion is delivered within your request window (about 10 days from posting), you get the full $75 back — automatically. No forms, no phone calls, no waiting on a decision. When the window closes with nothing delivered, we refund your original payment in full and mark the request refunded.

If a contractor claims your request but misses the 48-hour delivery deadline, the request returns to the open pool so another approved contractor in that trade can pick it up — and the same promise holds: if nothing is delivered by the end of the request window, you're refunded.

A delivered opinion is a digital service, complete at delivery. Once the contractor's written opinion lands in your dashboard, the service is done — so delivered opinions can't be cancelled or refunded. You keep the full opinion: scope, red flags, fair price range, and next steps, plus the follow-up question channel. (Posted by mistake, or a charge you didn't make? Those are handled differently — see below.)

If your opinion is late, missing, or not what you expected, email support@getapropinion.com before anything else. We read every message and resolve issues quickly.

Unhappy with the quality of a delivered opinion? Leave an honest 1–5 star rating with a comment. Ratings are public on the contractor's profile and feed Propinion's quality review process, which we take seriously. Because the opinion was delivered in full, a quality complaint is addressed through the rating and review process — it isn't a refund.

Please contact us before filing a chargeback with your bank. Most "wrong charge" situations are sorted out in hours. If a dispute is opened without contacting us, we'll respond with the delivery record — the opinion text and timestamps showing exactly what you received.

If a charge on your card wasn't made by you or wasn't authorized, you will always be refunded in full. Email support@getapropinion.com and we'll make it right.

Opinions come from licensed contractors and reflect their professional judgment. They are informational second opinions — not engineering advice, not legal advice, and not a promise that any project will succeed. Use them as input to your decisions, not as a substitute for the licensed professionals you hire.